Customer Marketing & Association Support
|February 01, 2018 - April 01, 2018|
|Location:||Salt Lake City, UT|
|Employment Type:||Full Time|
MasterControl Inc. creates software solutions that enable life science and other regulated companies to deliver life-improving products to more people sooner. The MasterControl Business Excellence Platform (BxP) accelerates ROI and increases efficiencies by automating and securely managing critical business processes throughout the entire product lifecycle. More than 1,000 companies worldwide, ranging in size from five employees to tens of thousands, rely on MasterControl BxP cloud solutions to automate processes for new product development, clinical, regulatory, quality management, supplier management, manufacturing and post-market surveillance. MasterControl solutions are well-known for being scalable, easy to implement, easy to validate and easy to use. For more information, visit www.mastercontrol.com.
The Customer Marketing & Association Partner Marketing Support position works with our customer and association marketing personnel to support the day-to-day operations of each area. This person must work closely with representatives from various departments throughout the company to create, coordinate, and streamline customer and association marketing projects and processes. This person will work closely with various specialists within the marketing department (writers, designers, event managers, etc.) to generate and publish creative messages designed to help our customers and prospects. This person will engage with customers and prospects via the phone and in-person communication. Strong project management and communication skills are required. This position is critical to assisting the customer and association marketing efforts to further promote customer loyalty and association engagement. Works under immediate supervision.
Become knowledgeable about existing customer and prospect communication channels and marketing processes
Phone and in-person relationship building with association, prospect, and customer contacts
Occasional after-hours events support
Project manage various content and improvement projects to ensure timely completion
Place created content in the appropriate communication channels (website, email, etc.)
Assist with the management of an internal customer advocacy tool and customer reference program
Gain a strong understanding of MasterControl's customer website and work with others to continually improve all aspects of the website
Gain a strong understanding of MasterControl's Association Marketing strategy and work with others to continually improve it
Support creation or collation of analytics to help determine what is working and what is not working to drive further optimization efforts
Propose and implement innovative solutions to improve the various Marketing channels
Other duties as assigned
Bachelor's degree in a marketing or communications field, or equivalent experience
Work experience of a minimum of 1 year in marketing, marketing communications, advertising, or similar discipline
Solid project management and personal time management experience required
Must have strong written and verbal communication skills for phone and in-person relationship building
Strong ability to create and maintain positive relationships
Ability to manage multiple short and long-term projects concurrently without close supervision required
Must have excellent attention to detail and accuracy
Ability to work well with various teams is required
Ability to quickly learn and use various third-party technologies is required (i.e. Salesforce, Influitive, DOMO, Sitecatalyst, etc.)
Good experience with Microsoft Office products
PHYSICAL DEMANDS AND WORKING CONDITIONS
Ability to operate a computer
Effectively communicate both in writing or verbally
Work at a desk for an extended period
Occasional travel and supporting after-hours events required
Why Work Here?
MasterControl is a place where Exceptional Teams come together to do their best work. Hiring Exceptional Teams, including the best talent in our industry, is a core value of ours. MasterControl employees are surrounded by intelligent, motivated individuals every day. We like to call it #TheBestTeamOnThePlanet.
We value every employee and their contribution to what makes MasterControl successful. We give right back to the employee through a generous benefits package, great flexibility, and continuous opportunities for advancement.
Not only do we hire Exceptional Teams, but we work hard to keep them here by developing and challenging their skillsets, encouraging professional development and growth, and offering a culture that can't be found elsewhere. Which is why we say - #WhyWorkAnywhereElse?
To put it simply, working at MasterControl is fun, challenging, and rewarding. From our Fitness Clubs to our awards programs, from our company parties to our competitive benefits, you can't really go wrong. MasterControl could be your next (and last) career move!
We are growing quickly and always looking for talented individuals to add to #TheBestTeamOnThePlanet!
Here are some of the benefits MasterControl employees enjoy:
Generous PTO package of three weeks, increasing after just three years of employment
Competitive compensation with annual merit increase reviews
100% medical premium coverage (yes, you read that right!)
Employer Paid Life Insurance Policy ($50K)
Wellness Programs (every employee gets a Fitbit!)
Applicants must be currently authorized to work in the United states on a full-time basis.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.
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