Professional Instructor

January 26, 2018 - March 26, 2018
Location:Salt Lake City, UT
Employment Type:Full Time
Description:About MasterControl

MasterControl Inc. creates software solutions that enable life science and other regulated companies to deliver life-improving products to more people sooner. The MasterControl Business Excellence Platform (BxP) accelerates ROI and increases efficiencies by automating and securely managing critical business processes throughout the entire product lifecycle. More than 1,000 companies worldwide, ranging in size from five employees to tens of thousands, rely on MasterControl BxP cloud solutions to automate processes for new product development, clinical, regulatory, quality management, supplier management, manufacturing and post-market surveillance. MasterControl solutions are well-known for being scalable, easy to implement, easy to validate and easy to use. For more information, visit


The Instructor will act as a qualified expert of MasterControl products, teaching in the Education Center and On-Site at client locations. This will also develop education materials by: 1) Working on projects with the Curriculum Development team 2) Maintaining open channels of communication with Product Management, Configuration Services, Support and other areas required to assemble, implement, deliver and train on MasterControl Products. 3) Being the voice of the customer by submitting bugs/enhancement requests through User Voice. This includes materials for existing supported versions of the software, as well as past and future versions as they are released. 4) Meeting classroom and virtual training needs and requirements for internal/external customers. The person in this role will work in a fast-paced, dynamic team environment and will be a member of MasterControl's best-in-class Education Services group. Position requires some travel.


Provide instruction at the Education Center or client On-Site location as a Certified MasterControl Instructor
Deliver engaging and informative training sessions by keeping updated on products and adult learning best-practices
Join the Curriculum Development team to create/update job aides, facilitator and participant guides, elearning courses and other materials to enhance training
Assist with the total Education Center's packaging of materials, e-materials, availability through the MasterControl Customer Website and Classroom Presentation materials
Act as a liaison for Education and Product Management enabling the transfer of knowledge to pass through to Project, Education, Configuration Services and Technical Support
Produce materials for the classroom, further develop the skills within the MasterControl's community of clients, and contribute to the current and future use of the Education Services
Enter and record the variety of bugs, enhancements and issues that flow from the class and clients as they provide output during classes
Act as a substitute during times when the Education Center's Director or Colleagues are unavailable with the understanding this will lead to other instructional areas


Material expertise and a classroom presence to work with multiple clients at the same time while providing a consistent level of professionalism
Ability to suggest ideas on how to efficiently teach concepts in a way that best transfers knowledge and leads to high user adoption
Demonstrate a positive "can do" attitude, show motivation, and be a goal oriented self-starter
Be "solution-minded" rather than "problem-minded"
Proven analytical and problem solving skills
Understanding of the Quality and Regulated Life Sciences industry desirable
Ability to understand technical concepts and maintain expertise in a changing environment


S. Business/Science/Education preferred
Prior experience with software training professional classroom environment
Training material development and remote training delivery experience
Excellent communication skills, classroom skills, personal organization skills, and interpersonal/classroom skills
Ability to stand for extended periods of time while presenting instruction

Why Work Here?



MasterControl is a place where Exceptional Teams come together to do their best work. Hiring Exceptional Teams, including the best talent in our industry, is a core value of ours. MasterControl employees are surrounded by intelligent, motivated individuals every day. We like to call it #TheBestTeamOnThePlanet.

We value every employee and their contribution to what makes MasterControl successful. We give right back to the employee through a generous benefits package, great flexibility, and continuous opportunities for advancement.

Not only do we hire Exceptional Teams, but we work hard to keep them here by developing and challenging their skillsets, encouraging professional development and growth, and offering a culture that can't be found elsewhere. Which is why we say - #WhyWorkAnywhereElse?

To put it simply, working at MasterControl is fun, challenging, and rewarding. From our Fitness Clubs to our awards programs, from our company parties to our competitive benefits, you can't really go wrong. MasterControl could be your next (and last) career move!

We are growing quickly and always looking for talented individuals to add to #TheBestTeamOnThePlanet!

Here are some of the benefits MasterControl employees enjoy:

Generous PTO package of three weeks, increasing after just three years of employment
Competitive compensation with annual merit increase reviews
100% medical premium coverage (yes, you read that right!)
Dental/Vision Plans
401k Plan
Employer Paid Life Insurance Policy ($50K)
Great Flexibility
Wellness Programs (every employee gets a Fitbit!)

Applicants must be currently authorized to work in the United states on a full-time basis.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.
Click Here to Download Complete Job Description

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