Associate Helpdesk Specialist

January 03, 2018 - March 03, 2018
Location:Salt Lake City, UT
Employment Type:Full Time
Description:About MasterControl

MasterControl Inc. creates software solutions that enable life science and other regulated companies to deliver life-improving products to more people sooner. The MasterControl Business Excellence Platform (BxP) accelerates ROI and increases efficiencies by automating and securely managing critical business processes throughout the entire product lifecycle. More than 1,000 companies worldwide, ranging in size from five employees to tens of thousands, rely on MasterControl BxP cloud solutions to automate processes for new product development, clinical, regulatory, quality management, supplier management, manufacturing and post-market surveillance. MasterControl solutions are well-known for being scalable, easy to implement, easy to validate and easy to use. For more information, visit


The Associate Helpdesk Specialist provides support to internal end users by identifying, researching and resolving technical issues associated with both hardware, Audio/Video and software-related needs. The position requires prompt attention and quick resolution for technical problems to ensure minimal down time. The Associate Helpdesk Specialist works in a fast-paced and dynamic team environment, interfacing regularly with all divisions of the Company.

Provide first point of contact for technical support for incoming end-user issues/problems received via email, ticket system or telephone
Perform troubleshooting face to face or remotely, through diagnostic techniques and asking pertinent questions.
Administer, maintain, and provide support for MasterControls various IT systems, including computer hardware and peripherals, (corporate desktops, laptops, PDA's, printers and audio/visual equipment) and applications such as email (Office 365).
Maintain, document, upgrade or replace hardware and software systems.
Document, track, and monitor problems to ensure timely resolution.
Provide end user training where required.
Identify and suggest possible improvements on procedures.
Other duties as assigned.

Strong understanding of Windows client operating systems and applications, including Windows 7, Windows 8.1, Windows 10 and Microsoft Office 365 suite.
Strong understanding of computer systems, mobile devices and other tech products
Self-driven, and motivated with the ability to take on projects to completion with minimal supervision.
Ability to shift between projects/tasks to keep up with workload.
Strong communication skills - writing, in person, over the telephone and in e-mail
Working knowledge of virtualization technologies using VMware.
Experience of firewalls and network switches.


Must be able to work well with people, both face to face and remotely
Ability to operate a computer and work at a desk for extended periods of time
Lifting and transporting of moderately heavy objects, such as computers and peripherals.
Occasional weekend work will be required.

Why Work Here?



MasterControl is a place where Exceptional Teams come together to do their best work. Hiring Exceptional Teams, including the best talent in our industry, is a core value of ours. MasterControl employees are surrounded by intelligent, motivated individuals every day. We like to call it #TheBestTeamOnThePlanet.

We value every employee and their contribution to what makes MasterControl successful. We give right back to the employee through a generous benefits package, great flexibility, and continuous opportunities for advancement.

Not only do we hire Exceptional Teams, but we work hard to keep them here by developing and challenging their skillsets, encouraging professional development and growth, and offering a culture that can't be found elsewhere. Which is why we say - #WhyWorkAnywhereElse?

To put it simply, working at MasterControl is fun, challenging, and rewarding. From our Fitness Clubs to our awards programs, from our company parties to our competitive benefits, you can't really go wrong. MasterControl could be your next (and last) career move!

We are growing quickly and always looking for talented individuals to add to #TheBestTeamOnThePlanet!

Here are some of the benefits MasterControl employees enjoy:

Generous PTO package of three weeks, increasing after just three years of employment
Competitive compensation with annual merit increase reviews
100% medical premium coverage (yes, you read that right!)
Dental/Vision Plans
401k Plan
Employer Paid Life Insurance Policy ($50K)
Great Flexibility
Wellness Programs (every employee gets a Fitbit!)

Applicants must be currently authorized to work in the United states on a full-time basis.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.
Click Here to Download Complete Job Description

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